Inter-Africa Telecom SLA STANDARD SLA Immediate remote support Guaranteed 99% Up-time 4-6 hours on-site technical response Proactive connection monitoring End-user access to remote monitoring system AFTER HOURS SLA Includes everything in the Standard SLA, plus: 24/7 proactive connection monitoring 24/7 remote support 4-6 hours technical response, any time of day or night BUSINESS SLA Includes everything in the Standard SLA and After-Hours SLA, Plus: Dedicated account manager High-speed LTE failover. (10GB data included)
