Managed communications & Support
About Us
Our Core Business Focus
Our core business focuses on corporate telecommunications and connectivity. We offer end-to-end, turnkey solutions for all your telecommunication and IT needs.
We are partnered with all major Tier 1 network providers in South Africa, giving you access to the most reliable and trusted fibre backbones and data centres in the country. All our fibre and microwave services are fully redundant—because as a business, you cannot afford to rely on a single backbone. This redundancy allows us to guarantee 99% uptime on all your voice and data services.
Our Team
Our highly skilled sales engineers conduct comprehensive assessments of your existing voice and data infrastructure, enabling us to design and implement cost-effective, scalable solutions tailored to your business requirements. We are committed to delivering a personalised service experience and fostering long-term partnerships with our clients—never treating them as just another account number.
With an industry-leading average support response time of 5–10 minutes, we ensure that your issues are addressed quickly and efficiently. Our advanced proactive monitoring systems operate 24/7, 365 days a year, providing real-time oversight of your communications environment. This allows you to focus on your core operations, knowing your connectivity and infrastructure are in expert hands.
Our technical staff are highly trained and equipped to identify, troubleshoot, and resolve any technical issue with exceptional proficiency. They work closely with your IT support team to ensure a seamless transition and continued operational stability.
We take full responsibility for the reliability and performance of your services, especially when you need us most. Our commitment to accountability is backed by our service level agreement: in the unlikely event that your services experience more than 1% downtime in a given month, we provide full rebates.
Comprehensive monthly reporting is available to demonstrate that we are consistently meeting our service commitments. These reports are available on request at any time, offering full transparency and peace of mind.
Why Us?
We provide proactive network monitoring and servicing to ensure your business stays connected and supported at all times. How do we guarantee this level of service? By investing in industry-leading network monitoring tools—not just any system, but the best available.
We continuously monitor both the usage and availability of your connectivity, ensuring full visibility and transparency. What we see, you see—giving you real-time insight into how your network is being used and performing.
We can monitor virtually anything. Clients who choose our optional Service Level Agreement (SLA) benefit from advanced alerts when lines are overutilised, go down, or when servers and critical services become unavailable.
Our connectivity offerings include a flexible mix of fibre, microwave, and LTE technologies—ensuring we always deliver the optimal solution for your specific requirements. Our experienced technical team is committed to exceptional customer service, and we leverage both advanced software platforms and SNMP protocols to manage, monitor, and collect detailed network statistics based on your unique deployment.