About Us
Our core business focuses on corporate telecommunications and connectivity. We offer end to end, key-turn solutions for all your telecommunication and IT needs. We are partners with all major Tier 1 network providers in South Africa, which allows you access to the most reliable and most trusted fibre backbones and data centres in the country. We have full redundancy on all our fibre and microwave services, as a business you cannot depend on having only one backbone. This allows us to guarantee an uptime of 99% on all your voice and data services.
Our experienced sales staff will be able to assess your current voice and data infrastructure and design a cost effective and reliable solution perfect to your needs.
We create a personal relationship with each of our customers and do not treat them as a number. We pride ourselves with having an average support response time of around 5-10 minutes. Our pro-active monitoring software allows us to keep an eye on your business communications 24/7, 365, allowing you to focus on your business.
Our technical staff are highly trained and can identify, troubleshoot, and resolve any technical issue with extreme proficiency. They work hand in hand with your IT support staff to ensure a seamless transition. We take full responsibility of ensuring that your business is well looked after and supported, especially when you need us most. We take full accountability for our promises, we provide full rebates in the unlikely event your services are not stable or down for more than 1% in a month. Our reporting allows you to see that we are meeting our promises and commitments each month, you can also request a copy at any time.
Why Us?
We provide pro-active monitoring & servicing. You may wonder how we ensure this happens?
We didn’t just invest in any old network monitoring tool, we bought the best!
We monitor your line usage as well as its availability. Transparency is what we are all about... what we see, you see, so you can be sure you always know how your network is being used. We can monitor ANYTHING - clients who opt for an optional service SLA can depend on our monitoring tools to alert them when lines are overused, down, or even if servers or services become unavailable. Our connectivity options include a mix of technologies ranging from fibre through microwave and LTE, so we always have the right fit for your needs. We have skilled staff who care about the customer experience. We use both software and SNMP to manage and collect stats depending on the solution.